:root{--bg: #eef2f7;--surface: #ffffff;--surface2: #f4f7fc;--surface3: #e8eef6;--border: #d0dae8;--border2: #b8c8da;--accent: #009973;--accent-dim: rgba(0, 153, 115, .09);--accent-border: rgba(0, 153, 115, .32);--text: #1a2b3c;--muted: #4a6070;--dim: #8a9eb5;--green: #009973;--green-dim: rgba(0, 153, 115, .09);--green-border: rgba(0, 153, 115, .32);--red: #d63b3b;--red-dim: rgba(214, 59, 59, .09);--red-border: rgba(214, 59, 59, .32);--blue: #1d58e8;--blue-dim: rgba(29, 88, 232, .09);--yellow: #d97706;--purple: #6d3fd4;--sidebar-w: 230px;--header-h: 58px}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:DM Sans,sans-serif;font-size:15px;line-height:1.6;min-height:100vh}.app-shell{display:flex;flex-direction:column;min-height:100vh}.app-body{display:flex;flex:1;padding-top:var(--header-h)}.main-content{flex:1;margin-left:var(--sidebar-w);padding:28px 32px;overflow-y:auto}.header{position:fixed;top:0;left:0;right:0;z-index:100;height:var(--header-h);background:var(--surface);border-bottom:1px solid var(--border);box-shadow:0 1px 4px #00000012;display:flex;align-items:center;justify-content:space-between;padding:0 24px}.header-logo{display:flex;align-items:center;gap:10px}.header-logo-icon{width:30px;height:30px;background:var(--accent);border-radius:7px;display:flex;align-items:center;justify-content:center}.header-logo-icon svg{width:18px;height:18px}.header-logo-text{font-family:Syne,sans-serif;font-size:16px;font-weight:700}.header-logo-text em{color:var(--accent);font-style:normal}.header-right{display:flex;align-items:center;gap:12px}.user-info{display:flex;align-items:center;gap:9px}.user-avatar{width:32px;height:32px;border-radius:50%;background:var(--accent);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff}.user-name{font-size:13px;color:var(--text);font-weight:600}.user-email{font-size:11px;color:var(--muted)}.btn-logout{background:transparent;border:1px solid var(--border2);color:var(--muted);padding:5px 14px;border-radius:6px;font-size:13px;cursor:pointer;transition:all .15s}.btn-logout:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-dim)}.sidebar{position:fixed;top:var(--header-h);left:0;bottom:0;width:var(--sidebar-w);background:var(--surface);border-right:1px solid var(--border);padding:16px 0;overflow-y:auto;z-index:50;box-shadow:2px 0 8px #0000000d}.sidebar-section{padding:8px 16px 4px;font-size:11px;color:var(--dim);text-transform:uppercase;letter-spacing:.1em;margin-top:8px;font-weight:700}.sidebar-section:first-child{margin-top:0}.nav-item{display:flex;align-items:center;gap:9px;padding:9px 16px;font-size:14px;color:var(--muted);cursor:pointer;border-left:3px solid transparent;transition:all .15s;-webkit-user-select:none;user-select:none}.nav-item:hover{color:var(--text);background:var(--surface2)}.nav-item.active{color:var(--accent);border-left-color:var(--accent);background:var(--accent-dim);font-weight:600}.nav-item svg{width:15px;height:15px;flex-shrink:0}.nav-badge{margin-left:auto;background:var(--accent);color:#fff;font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#eef2f7,#e4edf8);position:relative;overflow:hidden}.login-glow{position:absolute;width:600px;height:600px;border-radius:50%;background:radial-gradient(circle,rgba(0,153,115,.12) 0%,transparent 70%);top:-150px;right:-150px;pointer-events:none}.login-glow2{position:absolute;width:500px;height:500px;border-radius:50%;background:radial-gradient(circle,rgba(29,88,232,.09) 0%,transparent 70%);bottom:-100px;left:-100px;pointer-events:none}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:48px;width:420px;position:relative;z-index:1;box-shadow:0 8px 32px #0000001a;animation:fadeUp .4s ease both}.login-logo{display:flex;align-items:center;gap:10px;margin-bottom:32px}.login-logo-icon{width:38px;height:38px;background:var(--accent);border-radius:9px;display:flex;align-items:center;justify-content:center}.login-logo-icon svg{width:22px;height:22px}.login-logo-text{font-family:Syne,sans-serif;font-size:20px;font-weight:700}.login-logo-text em{color:var(--accent);font-style:normal}.login-title{font-family:Syne,sans-serif;font-size:24px;font-weight:700;margin-bottom:6px}.login-sub{font-size:14px;color:var(--muted);margin-bottom:32px}.google-btn{width:100%;padding:12px 16px;background:var(--surface2);border:1px solid var(--border2);border-radius:9px;color:var(--text);font-size:15px;font-family:DM Sans,sans-serif;font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:10px;transition:all .2s}.google-btn:hover{background:var(--surface3);border-color:var(--border2);box-shadow:0 2px 8px #00000014}.google-btn svg{width:20px;height:20px}.google-btn:disabled{opacity:.5;cursor:not-allowed}.login-divider{text-align:center;font-size:12px;color:var(--dim);margin:20px 0}.login-note{background:var(--accent-dim);border:1px solid var(--accent-border);border-radius:8px;padding:12px 14px;font-size:13px;color:var(--muted);display:flex;align-items:flex-start;gap:8px}.login-note svg{width:14px;height:14px;color:var(--accent);flex-shrink:0;margin-top:2px}.home-header{margin-bottom:28px}.home-title{font-family:Syne,sans-serif;font-size:24px;font-weight:700;margin-bottom:6px}.home-sub{font-size:14px;color:var(--muted)}.ticket-types-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.ticket-type-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:28px 24px;cursor:pointer;transition:all .2s;position:relative;overflow:hidden;box-shadow:0 2px 8px #0000000f}.ticket-type-card:hover{border-color:var(--accent-border);transform:translateY(-2px);box-shadow:0 6px 20px #0000001a}.ticket-type-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--card-accent, var(--accent));border-radius:14px 14px 0 0}.card-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;margin-bottom:16px;font-size:22px}.card-title{font-family:Syne,sans-serif;font-size:17px;font-weight:700;margin-bottom:8px}.card-desc{font-size:13px;color:var(--muted);line-height:1.6;margin-bottom:16px}.card-tags{display:flex;flex-wrap:wrap;gap:6px}.card-tag{font-size:11px;padding:3px 9px;border-radius:20px;background:var(--surface2);color:var(--muted);border:1px solid var(--border)}.card-arrow{position:absolute;bottom:20px;right:20px;color:var(--dim);transition:all .2s}.ticket-type-card:hover .card-arrow{color:var(--accent);transform:translate(3px)}.page-header{margin-bottom:24px}.page-title{font-family:Syne,sans-serif;font-size:22px;font-weight:700;margin-bottom:4px}.page-sub{font-size:14px;color:var(--muted)}.back-btn{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted);cursor:pointer;margin-bottom:20px;background:none;border:none;padding:0;transition:color .15s}.back-btn:hover{color:var(--accent)}.back-btn svg{width:14px;height:14px}.form-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:24px;margin-bottom:16px;box-shadow:0 2px 8px #0000000f}.form-card-title{font-family:Syne,sans-serif;font-size:12px;font-weight:700;margin-bottom:18px;color:var(--muted);text-transform:uppercase;letter-spacing:.09em;padding-bottom:12px;border-bottom:1px solid var(--border)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}.form-field{display:flex;flex-direction:column;gap:5px}.form-field.full{grid-column:1 / -1}.form-label{font-size:12px;font-weight:700;color:var(--text);text-transform:uppercase;letter-spacing:.07em}.form-label .req{color:var(--red);margin-left:2px}.form-input,.form-select,.form-textarea{background:var(--surface2);border:1px solid var(--border2);border-radius:7px;color:var(--text);font-size:15px;font-family:DM Sans,sans-serif;outline:none;transition:border-color .2s,box-shadow .2s;padding:10px 13px}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px #0099731f;background:#fff}.form-input::placeholder,.form-textarea::placeholder{color:var(--dim);opacity:1}.form-input:disabled,.form-select:disabled,.form-textarea:disabled{opacity:.5;cursor:not-allowed;background:var(--surface3)}.form-select option{background:#fff;color:var(--text)}.form-textarea{resize:vertical;min-height:100px;line-height:1.6}.form-actions{display:flex;gap:10px;margin-top:20px}.btn-primary{padding:11px 24px;background:var(--accent);color:#fff;border:none;border-radius:7px;font-family:DM Sans,sans-serif;font-size:15px;font-weight:600;cursor:pointer;transition:all .2s;display:inline-flex;align-items:center;gap:7px;box-shadow:0 2px 8px #00997340}.btn-primary:hover{background:#007d5e;box-shadow:0 4px 14px #00997359}.btn-primary:disabled{opacity:.45;cursor:not-allowed;box-shadow:none}.btn-secondary{padding:11px 20px;background:transparent;color:var(--muted);border:1px solid var(--border2);border-radius:7px;font-size:15px;cursor:pointer;transition:all .15s;font-family:DM Sans,sans-serif}.btn-secondary:hover{color:var(--text);background:var(--surface2);border-color:var(--border2)}.subtype-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:24px}.subtype-card{background:var(--surface);border:2px solid var(--border);border-radius:10px;padding:20px 16px;cursor:pointer;transition:all .2s ease;text-align:center;box-shadow:0 1px 4px #0000000d}.subtype-card:hover{border-color:var(--accent-border);background:var(--accent-dim);transform:translateY(-2px);box-shadow:0 4px 16px #0099731f}.subtype-card.selected{border-color:var(--accent);background:var(--accent-dim);box-shadow:0 0 0 1px var(--accent),0 4px 16px #00997326}.subtype-icon{font-size:24px;margin-bottom:10px}.subtype-title{font-size:14px;font-weight:600;color:var(--text);margin-bottom:4px;transition:color .2s}.subtype-desc{font-size:12px;color:var(--muted)}@keyframes formReveal{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.form-grid{animation:formReveal .3s ease both}.form-actions{animation:formReveal .35s ease both}.label-dropdown-wrap{position:relative}.label-search{background:var(--surface2);border:1px solid var(--border2);border-radius:7px;color:var(--text);font-size:15px;font-family:DM Sans,sans-serif;outline:none;transition:border-color .2s,box-shadow .2s;padding:10px 13px;width:100%}.label-search:focus{border-color:var(--accent);box-shadow:0 0 0 3px #0099731f;background:#fff}.label-search::placeholder{color:var(--dim)}.label-dropdown-list{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--surface);border:1px solid var(--border2);border-radius:8px;max-height:220px;overflow-y:auto;z-index:200;padding:4px 0;box-shadow:0 8px 24px #0000001f}.label-option{padding:9px 13px;cursor:pointer;font-size:14px;color:var(--text);display:flex;align-items:center;gap:8px;transition:background .1s}.label-option:hover{background:var(--surface2)}.label-option.selected{color:var(--accent);font-weight:500}.label-option input[type=checkbox]{accent-color:var(--accent)}.selected-labels{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.selected-label-tag{display:inline-flex;align-items:center;gap:4px;background:var(--accent-dim);border:1px solid var(--accent-border);color:var(--accent);font-size:13px;padding:3px 10px;border-radius:20px;font-weight:600}.selected-label-tag button{background:none;border:none;color:var(--accent);cursor:pointer;font-size:13px;line-height:1;padding:0}.file-upload-area{border:2px dashed var(--border2);border-radius:8px;padding:20px;text-align:center;cursor:pointer;transition:all .2s;background:var(--surface2)}.file-upload-area:hover,.file-upload-area.drag-over{border-color:var(--accent);background:var(--accent-dim)}.file-upload-icon{font-size:24px;margin-bottom:8px}.file-upload-text{font-size:13px;color:var(--muted)}.file-upload-text span{color:var(--accent);font-weight:600}.file-upload-hint{font-size:11px;color:var(--dim);margin-top:4px}.file-list{margin-top:8px;display:flex;flex-direction:column;gap:4px}.file-item{display:flex;align-items:center;gap:8px;background:var(--surface2);border:1px solid var(--border);border-radius:6px;padding:7px 10px;font-size:13px}.file-item-name{flex:1;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-item-size{color:var(--muted);flex-shrink:0}.file-item-remove{background:none;border:none;color:var(--dim);cursor:pointer;font-size:14px;padding:0;flex-shrink:0}.file-item-remove:hover{color:var(--red)}.info-box{background:#1d58e80f;border:1px solid rgba(29,88,232,.18);border-radius:8px;padding:14px 16px;font-size:14px;color:var(--muted);display:flex;gap:10px;line-height:1.6}.info-box svg{width:16px;height:16px;color:var(--blue);flex-shrink:0;margin-top:2px}.warning-box{background:#d9770612;border:1px solid rgba(217,119,6,.22);border-radius:8px;padding:14px 16px;font-size:14px;color:var(--muted);display:flex;gap:10px;line-height:1.6}.warning-box svg{width:16px;height:16px;color:var(--yellow);flex-shrink:0;margin-top:2px}.pii-toggle-row{display:flex;align-items:center;gap:16px;margin-bottom:16px}.pii-toggle-label{font-size:14px;font-weight:600}.pii-options{display:flex;gap:8px}.pii-opt{padding:6px 20px;border:1px solid var(--border2);border-radius:6px;cursor:pointer;font-size:13px;color:var(--muted);transition:all .15s}.pii-opt:hover{border-color:var(--border2);color:var(--text);background:var(--surface2)}.pii-opt.active-yes{border-color:var(--red);background:var(--red-dim);color:var(--red)}.pii-opt.active-no{border-color:var(--green);background:var(--green-dim);color:var(--green)}.pii-info-btn{background:none;border:1px solid var(--border2);color:var(--muted);width:22px;height:22px;border-radius:50%;font-size:12px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;transition:all .15s;margin-left:6px}.pii-info-btn:hover{border-color:var(--blue);color:var(--blue)}.section-label{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.07em;margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid var(--border)}.tickets-table-wrap{overflow-x:auto}.tickets-table{width:100%;border-collapse:collapse;font-size:14px}.tickets-table th{text-align:left;padding:10px 14px;font-size:11px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.07em;border-bottom:2px solid var(--border);background:var(--surface2)}.tickets-table td{padding:13px 14px;border-bottom:1px solid var(--border);color:var(--text);vertical-align:middle}.tickets-table tr:hover td{background:var(--surface2)}.jira-key{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--blue);background:var(--blue-dim);border:1px solid rgba(29,88,232,.2);padding:2px 7px;border-radius:4px;text-decoration:none;display:inline-block;font-weight:600}.jira-key:hover{text-decoration:underline}.status-badge{font-size:11px;font-weight:700;padding:3px 9px;border-radius:20px;text-transform:uppercase;letter-spacing:.05em}.status-open{background:var(--accent-dim);color:var(--accent);border:1px solid var(--accent-border)}.status-progress{background:var(--blue-dim);color:var(--blue);border:1px solid rgba(29,88,232,.25)}.status-done{background:var(--green-dim);color:var(--green);border:1px solid var(--green-border)}.type-badge{font-size:11px;padding:3px 9px;border-radius:20px;background:var(--surface2);color:var(--muted);border:1px solid var(--border)}.empty-state{text-align:center;padding:60px 20px;color:var(--muted)}.empty-state-icon{font-size:40px;margin-bottom:12px}.empty-state p{font-size:14px}.success-card{max-width:520px;margin:40px auto;background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:40px;text-align:center;box-shadow:0 4px 20px #00000014;animation:fadeUp .4s ease both}.success-icon{font-size:48px;margin-bottom:16px}.success-title{font-family:Syne,sans-serif;font-size:22px;font-weight:700;margin-bottom:8px}.success-sub{font-size:14px;color:var(--muted);margin-bottom:24px}.success-ticket{display:inline-flex;align-items:center;gap:10px;background:var(--surface2);border:1px solid var(--border2);border-radius:8px;padding:12px 20px;margin-bottom:24px;font-family:IBM Plex Mono,monospace}.success-ticket-key{font-size:20px;font-weight:600;color:var(--blue)}.success-actions{display:flex;gap:10px;justify-content:center}.toast-container{position:fixed;bottom:24px;right:24px;z-index:1000;display:flex;flex-direction:column;gap:8px}.toast{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:13px 18px;font-size:14px;display:flex;align-items:center;gap:10px;min-width:300px;box-shadow:0 4px 16px #0000001f;animation:slideIn .3s ease}.toast-success{border-left:4px solid var(--green)}.toast-error{border-left:4px solid var(--red)}.toast-info{border-left:4px solid var(--blue)}.toast svg{width:16px;height:16px;flex-shrink:0}.toast-success svg{color:var(--green)}.toast-error svg{color:var(--red)}.toast-info svg{color:var(--blue)}.toast-msg{flex:1;color:var(--text)}.toast-close{background:none;border:none;color:var(--dim);cursor:pointer;font-size:16px;padding:0}.popup-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000040;z-index:500;display:flex;align-items:center;justify-content:center;animation:fadeIn .2s ease}.popup-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:28px;max-width:560px;width:90%;max-height:80vh;overflow-y:auto;box-shadow:0 8px 32px #00000024;animation:fadeUp .25s ease}.popup-title{font-family:Syne,sans-serif;font-size:17px;font-weight:700;margin-bottom:14px}.popup-close{float:right;background:none;border:none;color:var(--muted);font-size:20px;cursor:pointer;margin-top:-4px}.pii-list{list-style:none;display:flex;flex-direction:column;gap:6px}.pii-list li{display:flex;align-items:center;gap:8px;font-size:14px;color:var(--muted);padding:6px 0;border-bottom:1px solid var(--border)}.pii-list li:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--accent);flex-shrink:0}.spinner{width:16px;height:16px;border:2px solid rgba(0,0,0,.15);border-top-color:var(--text);border-radius:50%;animation:spin .7s linear infinite}.config-bar{background:var(--surface2);border:1px solid var(--border);border-radius:8px;padding:10px 14px;margin-bottom:20px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}.config-bar label{font-size:11px;color:var(--muted);white-space:nowrap}.config-bar input{background:var(--surface);border:1px solid var(--border2);border-radius:5px;color:var(--text);font-size:12px;font-family:IBM Plex Mono,monospace;padding:4px 8px;outline:none;width:140px}.config-bar input:focus{border-color:var(--accent)}@keyframes fadeUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideIn{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 900px){.ticket-types-grid,.form-grid,.form-grid-3,.subtype-grid{grid-template-columns:1fr}.main-content{margin-left:0;padding:16px}.sidebar{display:none}}